Dr Solway & Dr Mallick PracticeHealth CentreOrchard StreetIpswich, Suffolk, IP4 2PUTel: 01473 927544
Healthcare has become complicated involving many disciplines; i.e. GP, A&E, 111, Physio, Link Workers, Pharmacists, NHS Choices etc. and due to increasing and changing demand we need to develop our reception staff to ensure that our patients receive the correct care from the right professional.
Our reception staff are helping us to ensure that patients are directed to the right person at the right time in the right place. To achieve this our staff will ask everyone why they want to see the doctor, nurse or health care assistant. Our reception staff are receiving training for this directional role and we hope that all our patients will support us in this change; which will benefit us all. Dr Solway
Dr Solway & Dr Mallick Practice takes your privacy very seriously. We are registered with the Information Commissioner’s Office as a Data Controller and our registration number is Z7278167
If you have any questions or wish to make a request in relation to your information, please contact us at;
Orchard Street Health Centre, Orchard Street, Ipswich IP4 2PU
Emma Cooper, Kafico Ltd - www.kafico.co.uk
Dr Solway & Dr Mallick Practice aims to provide you with the highest quality health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.
Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.
These records are called your ‘health care record’ and may be stored in paper form or on computer and electronic systems and may include Personal Data;
Healthcare providers are permitted to collect, store, use and share this information under Data Protection Legislation which has a specific section related to healthcare information.
Information Governance Policy
What do we do with your information?
See below for a list of the partners that we usually share with. Dr Solway & Dr Mallick Practice has signed a Suffolk Wide Information Sharing Agreement which allows health and social care providers to agree a secure and lawful way to share your information.
What else do we do with your information?
Along with activities related directly to your care, we also use information in ways which allow us to check that care is safe and provide data for the improvement and planning of services.
CCTV is in place in the public areas of our practice.
It has been installed solely for the safety and security of our patients and staff, to prevent and deter crime.
Images are recorded 24 hours a day and stored on the hard drives of the recording devices that are situated in secure areas and only the practice managers and those delivering technical support services will have access to the system.
The CCTV only records images and does not record audio.
All CCTV recordings are stored on our recording devices for 14-days before being deleted.
There are signs in the practice telling you that CCTV is in place.
We will only ever share information with the relevant authorities in connection with the safety and security of patients and staff and will not share with any other third parties.
Visitors to the practice have the right to request to see images of themselves on CCTV as part of a request made under the privacy legislation. Like all subject access requests, it should be made in writing.
We have followed the CCTV guidelines produced by the Information Commissioners’ Office
Sharing when Required by Law
Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly. Examples might be for the purposes of detection or prevention of crime, where it is in the wider public interest, to safeguard children or vulnerable adults, reporting infectious diseases or where required by court order.
Information Access and Rights
Data protection law provides you with a number of rights that the practice is committed to supporting you with;
Right to Access
You have the right to obtain:
confirmation that your information is being used, stored or shared by the practice a copy of information held about you.
We will respond to your request within one month of receipt or will tell you when it might take longer.
We are required to validate your identity including the identity of someone making a request on your behalf.
Right to Object or Withdrawn Consent
We mainly use, store and share your information because we are permitted in order to deliver your healthcare but you do have a right to object to us doing this.
Where we are using, storing and sharing your information based on explicit consent you have provided, you have a right to withdraw that consent at any time.
Our Data Protection Officer will be happy to speak with you about any concerns you have.
Right to Correction
If information about you is incorrect, you are entitled to request that we correct it
There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this and you may request that the information is not used during this time
You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Officer or visit the link below for more information.
For more detailed information on your rights visit https://ico.org.uk/for-organisations/guide-tothe-general-data-protection-regulation-gdpr/individual-rights/
Sometimes your information will be used to identify whether you need particular support from us.
Those involved in your care might look at particular ‘indicators’ (such as particular conditions) and contact you or take action for healthcare purposes. For example, this might be to prevent you from having to visit accident and emergency by supporting you in your own home or in the community.
We will use automated technology to help us to identify people that might require support but ultimately, the decision about how or whether to provide extra support you is made by those involved in your care
Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.
Our practice uses Suffolk GP Federation to support us to deliver some of our services such as providing appointments when our practice is closed or community based services.
Here https://suffolkfed.org.uk/patient-services/ is some more information about who they are and what they do.
The practice will use third parties to provide services that involve your information such as;
Data analytics or warehousing (these allow us to make decisions about care or see how effectively the practice is run – personal data will never be sold or made available to organisations not related to your care delivery)
We have contracts in place with these third parties that prevent them from using it in any other way that instructed. These contracts also require them to maintain good standards of security to ensure your confidentiality.
Please see below to find out more about our sharing partners and providers.
We are committed to ensuring the security and confidentiality of your information.
There are a number of ways we do this;
Staff receive annual training about protecting and using personal data
Policies are in place for staff to follow and are regularly reviewed We check that only the minimum amount of data is shared or accessed
We use ‘smartcards’ to access systems, this helps to ensure that the right people are accessing data – people with a ‘need to know’
We use encrypted emails and storage which would make it difficult for someone to ‘intercept’ your information
We report and manage incidents to make sure we learn from them and improve
We put in place contracts that require providers and suppliers to protect your data as well
We do not send your data outside of the EEA
How Long Do We Keep Your Information?
In line with the Department of Health Code, we will retain / store your health record for your lifetime. When a patient dies, we will review the record and generally it will be destroyed 10 years later, unless there is a reason to keep it for longer.
If you move away or register with another practice, we will send your records to the new practice.
Please watch the video's below to find out more about what we do with your Information.
Appendix A – Dr Solway & Dr Mallick Practice Routine Sharing Partners
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