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At home

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

What to do if you need medical help

If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice about getting medical help at home.

Antibody testing is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune. 

Covid-19 (Coronavirus) Advice 


What to do if you are asked to self-isolate due to Coronavirus

Self isolating when someone you live with has Covid-19 or Self isolating when someone you work with has tested positive for Covid-19 This means: 

  • You must stay at home for 14 days.
  • Do not allow people to visit your home and do not go out for 14 days. You must NOT go to work, to the shops or leave the place where you live for any reason during the 14 days of self-isolation.
  • All members of your home must isolate for 14 days too.
  • Children who live with you must isolate for 14 days and must not attend school or any other childcare setting.

What to do if you are asked to self isolate click here for more information 

Isolation Support Payments

Ipswich Borough Council have provided information on how a person living in the Ipswich area can claim Self-Isolation Support Payments, including eligibility criteria and required documents to apply, as well as the lower-level discretionary fund payment. This is available at:

Self isolating when you have tested positive for Covid-19

  • If you tested positive for Covid-19 you must isolate for 10 days from the date of your positive test result.
  • If you have symptoms try to stay as far away from other people in your home as possible
  • If you still have a temperature at the end of the first 10 days, continue to self-isolate until your temperature returns to normal and seek medical advice from your GP Help and support

If you have other support needs, please call the Suffolk Advice and Support Service on 0800 068 3131 (09:00 – 17:00 weekdays)



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Provided by: Suffolk County Council


Covid Vaccine



When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go to the Accident & Emergency Department particularly when everyone is being asked to stay at home. Select the link below for some guidance:

If your child is ill during COVID19

School flow chart for suspected Covid-19

Covid-19 absence: A quick guide for parents/carers


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website