Dr Solway & Dr Mallick Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Care Navigator
Healthcare has become complicated involving many disciplines; i.e. GP, A&E, 111, Physio, Link Workers, Pharmacists, NHS Choices etc. and due to increasing and changing demand we need to develop our reception staff to ensure that our patients receive the correct care from the right professional.
Our reception staff are helping us to ensure that patients are directed to the right person at the right time in the right place. To achieve this our staff will ask everyone why they want to see the doctor, nurse or health care assistant. Our reception staff are receiving training for this directional role and we hope that all our patients will support us in this change; which will benefit us all. Dr Solway
At the end of May 2019, Orchard Medical Practice will be taking over the management of Dr Solway and Mallick Practice.
This means that both practices will use the same reception desk located the front entrance of the building and staff from both practices will be able to book appointments and access information related to patients registered with both practices.
Whilst things might look a little different at reception, this will not change your ability to book appointments and see your doctor in the usual way.
Staff from both practices are trained in maintaining confidentiality and will work together to ensure that your health record remains secure and will still only be accessed by or shared with staff that need it for your care.
If you have any questions or concerns, please contact Andrea Clarke who will be happy to speak with you. You can find the Privacy Policy below for Orchard Medical Practice and On Dr Solway & Dr Mallick Practice website.
Improving access to general practice: evening and weekend appointments now available
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another NHS setting nearby [NB: practices should amend to reflect local arrangements]. Talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Book appointments, request repeat medication and more
SystmOnline - Book your GP appointments, request repeat medication and update your contact details from home using SystmOnline. This service is open to all ages.
Accessing your medical record – Patients are now able to view on line, export or print any summary information from their medical record e.g. medications, allergies, adverse reactions.
SystmOnline is also available on leading smartphones and tablets.
Self Referrals
Did you know you can self-refer to a number of services without seeing your GP?
These include, physiotherapy, podiatry, quitting smoking, getting active, losing weight, sexual health, contraceptives, anxiety/stress/low mood. Visit our self-referral page to find out more: Self-referrals
Medical Equipment Every Home Should Have
In order of importance:
- Thermometer
- Blood pressure monitor (upper arm only)
- Pulse oximeter
Available from high street chemists and on-line
Other than the essential thermometer, there are two pieces of medical equipment that we recommend for the home: a Blood Pressure Monitor and Pulse Oximeter. These three machines together will give the vital information needed to help your doctor advice you should you become ill.
https://www.healthysuffolk.org.uk/projects/keep-calm
My Care Record enables health and care professionals to access information about you to improve your care.
Providing you with:
• Better co-ordinated and seamless care
• Quicker diagnosis and treatment
• Less paperwork and less repetition
• Fewer unnecessary clinical tests
• More accurate prescriptions
• More time to spend on clinical care
Our organisation is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This could include NHS treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care.
For more information, including the Privacy Notice, please visit the My Care Record website
Online Records
Please Click here to access Online Records.
OneLife Suffolk
OneLife Suffolk Website
OneLife Suffolk is the FREE integrated healthy lifestyle service, supporting local people to live healthier lives. The service funded by Suffolk County Council offers:
- Adult Weight Management
- Children & Family programmes, including 10 week family programmes and children’s holiday clubs
- Stop Smoking Service
- Health Walks
- NHS Health Checks
- Get Help To Get Active service
- Training
Feedback on Local Services
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Allocated GP
All patients registering with this practice will be allocated a named GP on registration.
SystmOnline
Book your GP appointments, request repeat medication and update your contact details from home using SystmOnline. This service is open to all ages.
Accessing your medical record – Patients are now able to view on line, export or print any summary information from their medical record e.g. medications, allergies, adverse reactions.
SystmOnline is also available on leading smartphones and tablets.