Please Note:

For results please call between 1:30pm and 4:30pm

At home

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

What to do if you need medical help

If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice about getting medical help at home.

Antibody testing is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune. 

Repeat Prescriptions

There are various ways of ordering repeat prescriptions:

  • Using the tear off strip and post or drop the request into the surgery, if a stamped addressed envelope is enclosed we will post back.
  • On-line ordering service via the link at the top of this page; please ask at reception for further information.

Please note we only take requests for repeat prescriptions by telephone between 10:30am-12:30pm.

A pharmacy of your choice will discuss the possibility of ordering your drugs for you to collect from them or in some cases they will deliver to your door.

If you have an I-phone there is an App available which works with our clinical system ‘SystmOnline’.

Please allow 72 hours for your prescription to be processed.

Most of your regularly used medications will be prescribed for three-months at a time. If you feel that you need a medication that is not on your repeat slip please make an appointment, or book a telephone consultation with a doctor to discuss this. A pharmacist is working with us overseeing the repeat prescribing system and may talk directly to patients about their medication. Our pharmacist will help you if you find your medication is running out at different times – she will synchronise everything to help to make your reordering easier and less time consuming for you.

Ipswich and East Suffolk Care Commissioning Group recommends that some medications available over the counter should not be prescribed; i.e. antihistamine.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website