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CARE NAVIGATOR

Healthcare has become complicated involving many disciplines; i.e. GP, A&E, 111, Physio, Link Workers, Pharmacists, NHS Choices etc. and due to increasing and changing demand we need to develop our reception staff to ensure that our patients receive the correct care from the right professional.

Our reception staff are helping us to ensure that patients are directed to the right person at the right time in the right place. To achieve this our staff will ask everyone why they want to see the doctor, nurse or health care assistant. Our reception staff are receiving training for this directional role and we hope that all our patients will support us in this change; which will benefit us all. Dr Solway

GP+ Appointments

Appointments

You can make an appointment with any doctor by phone, online via the link at the top of this page, or by visiting the surgery, just ask for whom you prefer.

To use the online service please come into the surgery so that we can issue you with a password and instructions to get started.

If you need an urgent appointment please say so and, if it’s not too personal, explain a little about the problem to the receptionist – they are as confidential as the doctors. The doctor may phone you back.

Please let us know in good time if you cannot keep an appointment. We may be able to see someone else instead.

We use an appointment reminder system, remind by text message - if you would like to take advantage of this reminder system please ensure we have a current mobile telephone number.

73% of our patients are seen within 10 minutes of their appointment time.

Consultations are mainly by 10-minute appointments and are for one patient only, however some of the more complex procedures require a longer appointment. This especially applies when booking nurse appointments please tell the receptionist what you are coming to see a member of the nursing team for so that you are allocated the appropriate time slot.

 

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Telephone Access

You can ask to speak to the doctor, our reception staff will take your details and arrange for the duty doctor on call that day to ring you back to discuss your needs and as necessary offer advice, a suitable appointment or a home visit as appropriate. If you wish to speak to a particular doctor; i.e. your query is not urgent, then you may not receive a call back the same day.

Arriving late for your appointment

It really helps us if you arrive on time for your appointment, as you will not be able to use the automatic check-in system and it will result in delays for other patients. We apologise if you arrive on time, but find that we are running late! This is usually because certain patients have needed extra time and not because we arrived late!

We pride ourselves on our time-keeping and statistics prove that we see 55% of our patients within 5-minutes of their appointment time.

 
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