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CARE NAVIGATOR

Healthcare has become complicated involving many disciplines; i.e. GP, A&E, 111, Physio, Link Workers, Pharmacists, NHS Choices etc. and due to increasing and changing demand we need to develop our reception staff to ensure that our patients receive the correct care from the right professional.

Our reception staff are helping us to ensure that patients are directed to the right person at the right time in the right place. To achieve this our staff will ask everyone why they want to see the doctor, nurse or health care assistant. Our reception staff are receiving training for this directional role and we hope that all our patients will support us in this change; which will benefit us all. Dr Solway

Teaching & Training

We are a training practice for doctors completing their training and student nurses. Occasionally you may be asked to allow a trainee nurse or doctor to 'sit-in' at your consultation. Please do not hesitate to tell your doctor if you are not happy with this.

Occasionally our doctors in training need to video consultations, this is necessary to maintain standards patients are always asked in advance and again please do not hesitate to tell your doctor if you are not happy with this.

There is no obligation for any patient to take part in the teaching and training and refusal will not change the way you are treated in the practice.

 
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