Dear Patients
Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.
We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT).
Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.
We have the following advice for our patients:
- If you have been told your blood test is urgent, please attend your booked appointment without delay
- If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
- If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test
We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated.
We understand this may cause some concern and worry – if any patients would like to talk us, we would encourage them to get in directly with the practice.
Flu Vaccinations
65s and over and the flu vaccine
You're eligible for the flu vaccine this year (2020 to 2021) if you're aged 65 and over on 31 March 2021 (that is, you were born on or before 31 March 1956).
So if you're currently 64 but will be 65 on 31 March 2021, you do qualify.
Flu vaccine for children
We can only vaccinate the following eligible children:
- children over the age of 6 months with a long-term health condition
- children aged 2 and 3 years on 31 August 2020 (that is, born between 1 September 2016 and 31 August 2018)
Please contact the surgery to arrange an appointment.
For more information: Click here
The above information is from www.nhs.uk
____________________
FOR PARENTS A SPECIAL COVID MESSAGE
When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go to the Accident & Emergency Department particularly when everyone is being asked to stay at home. Select the link below for some guidance:
If your child is ill during COVID19
School flow chart for suspected Covid-19
Covid-19 absence: A quick guide for parents/carers
____________________
Data for Pandemic Planning and Research
Dr Solway & Dr Mallick Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Registering New Patients
Please note we register new patients from 10:00 until 14:00, Tuesday to Friday.
Care Navigator
Healthcare has become complicated involving many disciplines; i.e. GP, A&E, 111, Physio, Link Workers, Pharmacists, NHS Choices etc. and due to increasing and changing demand we need to develop our reception staff to ensure that our patients receive the correct care from the right professional.
Our reception staff are helping us to ensure that patients are directed to the right person at the right time in the right place. To achieve this our staff will ask everyone why they want to see the doctor, nurse or health care assistant. Our reception staff are receiving training for this directional role and we hope that all our patients will support us in this change; which will benefit us all. Dr Solway
My Care Record enables health and care professionals to access information about you to improve your care.
Providing you with:
• Better co-ordinated and seamless care
• Quicker diagnosis and treatment
• Less paperwork and less repetition
• Fewer unnecessary clinical tests
• More accurate prescriptions
• More time to spend on clinical care
Our organisation is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This could include NHS treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care.
For more information, including the Privacy Notice, please visit the My Care Record website
Online Records
Please Click here to access Online Records.
OneLife Suffolk
OneLife Suffolk Website
OneLife Suffolk is the FREE integrated healthy lifestyle service, supporting local people to live healthier lives. The service funded by Suffolk County Council offers:
- Adult Weight Management
- Children & Family programmes, including 10 week family programmes and children’s holiday clubs
- Stop Smoking Service
- Health Walks
- NHS Health Checks
- Get Help To Get Active service
- Training
Feedback on Local Services
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Allocated GP
All patients registering with this practice will be allocated a named GP on registration.
SystmOnline
Book your GP appointments, request repeat medication and update your contact details from home using SystmOnline. This service is open to all ages.
Accessing your medical record – Patients are now able to view on line, export or print any summary information from their medical record e.g. medications, allergies, adverse reactions.
SystmOnline is also available on leading smartphones and tablets.
Selfcare Forum
Link
GDPR Privacy Policy
(Site updated 15/10/2020)